All transactions will show on your card statement as 'LIVELINES UK LTD'

All payments for the SMS packages are subject to the following conditions.

1. When you complete the online payment transaction, funds will be deducted from your credit card in the specified currency.


2. Payments are debited to Livelines UK Ltd.


3. Online payments are secure:
   Online payments will be processed directly by either Sage Pay, Realex or Worldpay using Secure Socket Layer (SSL) technology. Credit card numbers are protected with a high level of encryption when transmitted over the Internet. Livelines UK does not have access to your credit card details. We do have access to the last four digits of your card number which may be used for verification during any correspondence with us.


4. Confirmation:
   If successful, our gateway will confirm that your payment was completed. If unsuccessful, our gateway will advise that your payment has failed. Livelines UK will not be advised why a payment has failed, therefore, you should contact your card provider for details.


5. PIN Numbers:
   If your payment was successful, you will be able to access the SMS service with the credits that you have purchased. Credits do not expire and you can use them as you wish. We endeavour to answer all SMS messages in a timely manner however we cannot guarantee, due to different mobile networks, what the exact time in-between messages will be.


6. By using Livelines UK Ltd online credit card facilities you agree to all applicable Livelines UK policies regarding the use of our SMS services. We may from time to time, send free messages to your phone, you can opt out of these automatically.


7. Refunds will not be offered on any used credits or transactions whereby credits have been used.


8. All information you provide on the credit card payment facility forms will be handled in accordance with the Livelines UK Ltd privacy statement. 


9. Livelines UK Ltd Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction. We reserve the right to make adjustments to the cost of the service at any time, without notice.  


10. The SMS service:
    LiveLines UK Ltd will endeavour to maintain the services at all times, however we cannot take any accountability for any service down times due to equipment failure and or any third party services involved with the services advertised herein. The Services are provided for entertainment purposes only. You must be over 18 years old to access the service. We reserve the right to restrict access to any persons who do not adhere to our terms and conditions or dispute any charges with their bank.  


11. How the SMS service works:
    Once you have reached the free messages quota set by the service you will be sent an SMS informing you of how to purchase your SMS credits. Once you have purchased, you will be issued with the credits, allowing you to access the service using any profile number that is advertised. All content on the SMS service must be legal. If you have any problems with the service please call 0333 200 2321


12. LiveLines UK Contact details
    * Customer helpline 0333 200 2321 (open Monday-Friday 9am-5pm GMT) * Customer email help: payments@livelinesuk.com * LiveLines UK Ltd, PO6538, Northampton, UK, NN2 7YN.